PG Glass Customer Service Consultant Opportunity
Customer Service Consultant – PG Glass (South Africa)
PG Glass, part of the PG Group, is South Africa’s leading glass repair and installation company, operating the largest national network of Shatterprufe windscreen and Armourplate automotive glass Fitment Centres. The company also plays a major role in glazing and building glass solutions across Southern Africa.
PG Glass is currently recruiting Customer Service Consultants to support operations at its Fitment Centres nationwide. This opportunity is ideal for individuals who enjoy working with customers, handling administrative tasks, and supporting sales processes in a fast-paced service environment.
About the Customer Service Consultant Role
The Customer Service Consultant is responsible for managing the front desk operations of a PG Glass Fitment Centre. This includes assisting walk-in and telephonic customers, processing internal sales, coordinating schedules, and ensuring payments are accurately collected.
The role requires professionalism, strong communication skills, and the ability to work efficiently while maintaining high customer satisfaction standards.
Key Duties and Responsibilities
As a Customer Service Consultant at PG Glass, your responsibilities will include:
- Managing all counter sales, both face-to-face and telephonic
- Providing professional advice to customers to ensure successful sales closure
- Processing insurance and customer claims accurately and efficiently
- Communicating excess payments clearly and collecting payments correctly
- Ensuring administrative processes are followed for stock control and ordering
- Scheduling jobs to maximise fitter productivity and service centre capacity
- Ordering stock according to work schedules to avoid service delays
- Ensuring compliance with PG Glass operational standards and procedures
- Supporting management with reasonable operational requests
You May Also Like To Apply For:
- Truworths Retail Learnership Programme
- Clover Leanership & General Workers
- Dairy Milk Leanership Programme
- Capitec Bank Job Opportunities
- Cashbuild General Worker Jobs
- Transnet Learnership Programme
- Airport Job opportunities at Fly SAA
- Securities Job Opportunities
- Selling Tickets at Airport Grade 12 Job
- Cotton On Sales Assistant Grade 10 jobs
- Sportscene Sales Assistant Grade 12
- Coca-Cola Beverages Learnership Programme
- Hospitality Youth Training Programme
- Pedros Restaurant Crew Jobs
Minimum Requirements
To be considered for this opportunity, applicants should meet the following criteria:
- Grade 12 (Matric) qualification
- Computer literacy
- Strong customer service orientation
- Excellent verbal and telephonic communication skills
- Good interpersonal and problem-solving abilities
- Ability to work accurately with payments and administration
Skills and Competencies Required
Successful candidates typically demonstrate:
- Proficiency in Microsoft Office, especially Outlook and Excel
- Strong organisational and multitasking skills
- Ability to analyse and improve service delivery processes
- Professional conduct and high ethical standards
- Confidence when dealing with customers, colleagues, and suppliers
Why Work at PG Glass?
PG Glass offers employees the opportunity to work for a trusted, established brand with nationwide operations. Employees gain valuable experience in customer service, administration, scheduling, and sales support — skills that are highly transferable across industries.
PG Glass is an Employment Equity employer and encourages applications from previously disadvantaged groups and persons who contribute to workplace diversity.
How to Apply
Interested candidates can apply online through the PG Group careers portal:
You May Also Like to Apply For
- Explore current Learnership opportunities on www.sayouthjob.co.za
- View Internship programmes for Grade 12 candidates
- Browse General worker jobs available nationwide
Final Note
If the position above is no longer available, check this page for similar job openings. PG Glass regularly recruits customer-focused professionals across South Africa.