Service Consultant Jobs at Capitec Bank in Empangeni, KwaZulu-Natal
Capitec Bank Ltd is currently recruiting for a Service Consultant position based in Empangeni, KwaZulu-Natal. This opportunity is ideal for individuals who are passionate about customer service, enjoy working with people, and are eager to grow a career within South Africa’s dynamic banking sector. Capitec is well known for its client-focused approach and innovative banking solutions, making it a great place to build long-term professional skills.
About Capitec Bank
Capitec Bank is one of South Africa’s leading retail banks, recognised for simplifying banking and improving the financial lives of millions of clients. The bank offers accessible, affordable, and transparent banking products through its Global One offering. Capitec’s culture is built on teamwork, integrity, and delivering excellent client experiences across all branches.
Working at Capitec means becoming part of an organisation that values people, encourages growth, and supports diversity and employment equity.
Job Overview: Service Consultant
- Job Title: Service Consultant
- Company: Capitec Bank Ltd
- Location: Empangeni, KwaZulu-Natal
- Industry: Banking and Financial Services
- Employment Type: Permanent
- Minimum Qualification: Grade 12
This role is customer-facing and focuses on delivering exceptional service while assisting clients with their daily banking needs.
Purpose of the Role
The main purpose of the Service Consultant role is to enhance clients’ lives by delivering excellent customer service and meeting their banking needs efficiently. Service Consultants use Capitec’s Global One product offering to help clients bank better and live better.
The position requires individuals who are confident, professional, and motivated to exceed client expectations while supporting branch performance.
Minimum Experience Requirements
Minimum Experience:
- 3 to 6 months of previous client service experience in a retail, financial, or banking environment
- Alternatively, candidates with no work experience may be considered if they hold a relevant tertiary qualification
Ideal Experience:
- More than 1 year of client service experience
- Proven exposure to a sales-driven, client-facing environment
This makes the role suitable for both entry-level candidates and those with some customer service background.
Qualifications
Minimum Qualification
- Grade 12 / National Certificate (Vocational)
Preferred Qualifications
- A relevant tertiary qualification in Commerce or a similar field
- Certification in Finance or Banking
Knowledge Requirements
Minimum Knowledge
- Basic calculations
- Understanding of a retail or consumer service environment
Ideal Knowledge
- Capitec Bank products and services
- Internal banking processes and procedures
- Organisational policies, including Branch Credit Granting Policy principles
Key Skills and Competencies
Successful candidates should demonstrate:
- Strong communication skills
- Excellent interpersonal and relationship management abilities
- Computer literacy, including MS Word, Excel, and Outlook
- Confidence in engaging with clients
- Ability to work accurately in a fast-paced environment
Conditions of Employment
To be appointed, candidates must:
- Have a clear criminal and credit record
- Have fingerprints that are detectable and recognisable on Capitec Bank’s electronic systems
Capitec is committed to diversity, and appointments will support the bank’s employment equity goals.
Why Work as a Service Consultant at Capitec?
- Gain valuable experience in the banking industry
- Work in a client-focused, professional environment
- Access opportunities for career growth and internal development
- Build strong financial services and customer service skills
This role is a great entry point into banking for candidates with Grade 12 who are eager to learn and grow.
How to Apply
Applicants must first complete a short online assessment, followed by submitting a formal application.
Step 1: Complete the Assessment
Click here to view the role and complete the assessment:
https://talentcentral.eu.shl.com/player/link/01567683b48a40db872c19bb2f07ba9e
Step 2: Finalise Your Application
After completing the assessment, apply online via Capitec’s careers portal:
https://careers.capitecbank.co.za/job/Empangeni-Service-Consultant-KwaZ/1286206301/
If the position is no longer available, applicants are encouraged to check Capitec’s careers page regularly for similar opportunities.