Clicks IT Service Centre Internships – Fixed Term Contract (Cape Town)
Clicks Group Services is currently recruiting IT Service Centre Interns for a fixed-term contract within its Information Technology department. This opportunity is based at Clicks Head Office in Cape Town and is ideal for candidates who have completed Grade 12 and an IT or Information Systems qualification and are eager to gain practical experience in a professional corporate environment.
The IT Service Centre Internship provides hands-on exposure to real-world IT support operations, customer service, and incident management within one of South Africa’s most respected retail groups.
About Clicks Group Services
Clicks Group is a leading South African retail and healthcare group with a strong focus on innovation, technology, and customer experience. Clicks Group Services supports the organisation’s operations by providing centralised services, including Information Technology, finance, human resources, and systems support.
The IT department plays a critical role in ensuring that business users across the organisation receive reliable, efficient, and timely technology support. As an intern within the IT Service Centre, you will be part of a dynamic team responsible for maintaining service excellence and operational efficiency.
Position Overview
Job Title: IT Service Centre Intern
Contract Type: Fixed Term Contract
Listing Reference: click_023283
Industry: IT & Internet
Job Category: IT and Telecommunication
Location: Cape Town, South Africa
EE Position: Yes
Closing Date: 21 January 2026
This role reports to the Service Centre Supervisors / Service Manager (IT) and is suited to individuals who are customer-focused, technically inclined, and eager to develop IT support skills.
Purpose of the Role
The main purpose of the IT Service Centre Intern role is to ensure the cost-effective management of IT incidents and service requests from initiation to resolution. Interns will provide first-line IT support while ensuring that service requests are logged, tracked, escalated, and resolved within agreed service levels.
The role supports the delivery of reliable IT services across the organisation and contributes to maintaining high levels of customer satisfaction.
Key Duties and Responsibilities
Successful candidates will be responsible for a range of IT support and service centre duties, including but not limited to:
Providing professional telephonic and email IT support to business users
Accurately recording, assigning, escalating, and tracking all IT incidents and service requests
Taking ownership of incidents and service requests from initiation through to closure
Delivering effective first-line technical support to restore IT services within agreed service levels
Engaging professionally with internal business users and external vendors
Ensuring that all IT incidents and service requests are resolved efficiently and effectively
Maintaining a high level of customer service at all times
Performing standby duties within the IT Service Centre when required
Being willing to work weekends, public holidays, and Sundays when operationally required
These responsibilities provide valuable exposure to IT service management processes and customer-focused support environments.
Minimum Requirements
To qualify for the IT Service Centre Internship, applicants must meet the following essential requirements:
Education and Experience
Matric / Grade 12 certificate
Information Systems (IS) or Information Technology (IT) Diploma
Job-Related Knowledge and Skills
Basic knowledge of information systems
Understanding of customer service and incident management processes
Awareness of company policies, procedures, and governance frameworks
Strong verbal and written communication skills
Analytical thinking and technical computer skills
This role is ideal for graduates or entry-level candidates looking to build a career in IT support or service management.
Required Competencies
Clicks Group Services is looking for candidates who demonstrate the following competencies:
Deciding and initiating action
Writing and reporting accurately
Planning and organising tasks effectively
Analysing information and resolving problems
Applying expertise and technology appropriately
Delivering results and meeting customer expectations
Candidates who are proactive, reliable, and eager to learn will thrive in this environment.
Why Apply for This Internship?
The Clicks IT Service Centre Internship offers:
Practical IT support experience in a corporate environment
Exposure to structured IT service management processes
Opportunities to develop communication, technical, and customer service skills
Experience working within a large, reputable South African organisation
A strong foundation for future IT and technology-related careers
This internship is an excellent stepping stone for individuals seeking to enter the IT and technology industry.
How to Apply
Interested candidates should apply online through the official recruitment platform before the closing date.
If you experience difficulties with the application or registration process, assistance is available:
Telephone: 010 140 3099
Email: clickssupport@pnet.co.za
Applicants are encouraged to submit their applications early, as late applications may not be considered.